Description
The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site.
Analysis
Analysis and contextual insights are available on OpenCVE Cloud.
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | ||||||
|---|---|---|---|---|---|---|---|---|---|
| devitemsllc | Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System | unaffected |
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Remediation
No vendor fix or workaround currently provided.
Additional remediation guidance may be available on OpenCVE Cloud.
Tracking
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Advisories
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References
History
Tue, 01 Sep 2026 04:45:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site. | |
| Title | Support Genix <= 1.4.52 - Authenticated (Subscriber+) Authentication Bypass to Administrator Account Takeover via 'p' Parameter Forged Guest Token | |
| Weaknesses | CWE-287 | |
| References |
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| Metrics |
cvssV3_1
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Subscriptions
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MITRE
Status: PUBLISHED
Assigner: Wordfence
Published:
Updated: 2026-09-01T04:27:49.216Z
Reserved: 2026-08-13T21:00:07.082Z
Link: CVE-2026-19806
Vulnrichment
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NVD
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Redhat
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OpenCVE Enrichment
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Weaknesses
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CWE-287
Improper Authentication